Returning an item

What is the reason for the return?

Please note, that we may not always require you to return your faulty item, so please do not send this back to us until you have spoken with one of our Customer Care team members.

If you're not completely happy with a product you have bought from Lovehoney, let us know why within 60 days of receiving it and we'll give you a full refund.

Read our full terms & conditions for more information.