Returning an item

If you're not happy, we're not happy. That's why you've got up 60 days after the date of your order to return a product to us.

All purchases are covered by our 1-year product warranty. Please note that we cannot offer exchanges.

Your contact info

First Name

Last Name

Phone number

Required for delivery purposes only

Order number (if known)

Don't worry if you don't know it

Why are you returning the item?

Is your item Electrical?

Product name

What is the fault/damage to the item?

We're very sorry something was wrong. Please give us as much detail as possible.

2000 characters left

Has the item been opened?

This includes taking the toy out of its packaging for inspection, or use.

What item(s) are you returning and why?

If you're not satisfied with a sex toy or bondage item, you may return the product within 100 days of purchase.

2000 characters left

What item are you returning?

One item only. This Guarantee does not apply to lingerie, lubricants or sex essentials.

Why are you returning the item?

If you're not satisfied with a sex toy or bondage item, you may return the product within 100 days of purchase.

2000 characters left

If you're not happy, we're not happy. You have 60 days to return your product using the returns form. Read our full Returns Policy.